Client: Vacation Innovations | Project: AI Dialer V2 | Prepared by: Traverse in Space | Date: May 6, 2026
Vacation Innovations is ready to relaunch its AI dialer for a new department (led by Justin) to qualify timeshare leads and route them to a new sales team. Two paths are on the table. This document lays them both out clearly so Sergio can make a fast, informed call.
Restoring the existing dialer codebase to a working state. This includes auditing and fixing expired SSL certificates, invalid API tokens, and outdated scripts; updating Gemini and Eleven Labs integrations; rebuilding the nightly data pipeline (memory issues forced a full rebuild every night to keep the system from crashing); and rebranding agent Morgan with new routing to the new department.
16+ hours minimum — exact scope unknown. The last confirmed working state was around February 2026. The current state of the Azure environment, WebSocket configuration, and all dependencies remains unclear until someone audits them. There is no reliable ceiling on hours.
| Item | Estimate |
|---|---|
| Azure server | ~$600/month (ongoing) |
| Dev hours to restore | Open-ended — unknown state |
| Ongoing maintenance | High — system required daily intervention |
The existing architecture relies on WebSockets, Docker, manual WebSocket configuration, and a chain of services that must all be healthy simultaneously. Any update to a model or dependency risks bringing down the whole chain. AI voice quality and latency are now below the bar — callers can reliably detect AI, and the delay is no longer acceptable. Scripts haven't been updated in months. Every fix will require working around a fragile foundation that cannot scale. We currently have 4 servers that need maintenance and updates.
Reviving v1 is comparable to maintaining Adobe Flash in 2026. Whatever time goes in will not carry forward.
Not recommended. This path trades known short-term effort for guaranteed long-term pain. The system cannot grow, and it will keep breaking.
A new architecture built on LiveKit + Twilio via direct SIP trunk — no server, no WebSockets, no manual sysadmin. A hosted dashboard lets the team manage calls, schedules, prompts, and agents from a web login. AI models are plug-and-play (Google Gemini, Cartesia, Eleven Labs). Eleven Labs voice runtime is free since Vacation Innovations already holds the subscription. Testing an on-prem GPU can further reduce per-call costs. Ivan’s number rotation system (Vonage/Salesforce) carries over. Start with one agent (Morgan) for the new department, built collaboratively with the sales team, then scale.